Terms of Service

By creating an account, clicking “I Agree,” or using any part of the VaidyaOne platform, you (“Subscriber” or “You”) agree to be bound by these Terms, our Privacy Policy, and our Refund Policy, which are incorporated herein by reference.

If you are entering into these Terms on behalf of an organisation (a clinic, hospital, or healthcare group), you represent that you have the authority to bind that organisation to these Terms. If you do not agree, do not use VaidyaOne.

These Terms constitute a legally binding agreement under the Indian Contract Act 1872 and applicable Indian IT law.

VaidyaOne provides a cloud-based Electronic Health Record (EHR) and Practice Management SaaS platform designed for Indian clinics, hospitals, and multi-speciality centres. The platform includes:

• OPD queue management and appointment scheduling
• Digital patient records, consultation notes, and prescription management
• Billing, invoicing, and GST-compliant receipt generation
• Lab order management and result tracking
• ABDM M1–M3 integration (ABHA creation, consent management, health record exchange)
• Telemedicine (HD video consultations with integrated E-Rx)
• SMS and WhatsApp appointment reminders (via Meta WhatsApp Business Platform)
• Multi-doctor, multi-speciality, and multi-branch support
• Patient-facing web portal and appointment booking widget
• RESTful API access (Enterprise plan)

VaidyaOne is a technology platform only. We do not provide medical advice, diagnoses, or treatment. All clinical decisions remain solely with the licensed healthcare provider using the platform.

• You must provide accurate, complete, and current information during registration, including valid NMC/MCI registration numbers for all doctors
• You are responsible for maintaining the confidentiality of all account credentials (usernames, passwords, API keys)
• You must immediately notify VaidyaOne at hello@vaidyaone.in of any suspected unauthorised access to your account
• You are responsible for all activity that occurs under your account, including activity by staff or third parties you authorise
• Accounts may not be shared between individuals — each user must have their own login credentials
• You must be at least 18 years old and legally capable of entering into contracts under Indian law

• The Subscriber (clinic/hospital) is the Data Fiduciary under the DPDP Act 2023 and owns all patient data
• VaidyaOne is a Data Processor — we process data only on the instructions of the Subscriber
• We will not access, use, sell, or share your patient data except as directed by you or as required by law
• Upon account termination, you have 30 days to export all your data in standard formats (JSON, PDF, FHIR R4)
• After the 30-day export window, all patient data will be permanently deleted per our retention schedule (subject to mandatory legal retention requirements)
• We will promptly notify you of any government or legal requests for your data

Both VaidyaOne and the Subscriber have distinct responsibilities under the ABDM ecosystem:

You agree not to use VaidyaOne to:

• Access, store, or process patient data for purposes other than direct healthcare delivery
• Create ABHA accounts or health records for patients without their explicit informed consent
• Attempt to reverse-engineer, decompile, or extract source code from the platform
• Use automated scrapers, bots, or scripts to bulk-extract patient data
• Share account credentials with individuals outside your clinic organisation
• Upload malicious code, viruses, or any material that could harm VaidyaOne systems or other users
• Use the platform for any unlawful purpose, including fraudulent billing claims
• Resell or sublicense VaidyaOne to third parties without written authorisation
• Misrepresent your identity, credentials, or clinic registration status

Violation of this policy may result in immediate account termination without refund and may be reported to appropriate regulatory authorities.

VaidyaOne and its licensors own all intellectual property rights in the platform, including software, UI/UX designs, algorithms, documentation, and branding.

• These Terms grant you a limited, non-exclusive, non-transferable license to access and use VaidyaOne during your subscription period
• You may not copy, modify, distribute, sell, or create derivative works of any VaidyaOne software or content
• All trademarks, logos, and service marks are the property of VaidyaOne Health Technologies Pvt. Ltd.
• You grant VaidyaOne a limited license to process your data solely for the purpose of providing the service
• We may use de-identified, aggregated usage data to improve the platform and publish industry benchmarks

To the maximum extent permitted by applicable Indian law:

• VaidyaOne is provided on an 'as is' and 'as available' basis without warranties of any kind, express or implied
• VaidyaOne shall not be liable for any clinical decisions made by healthcare providers using the platform — all medical decisions are solely the responsibility of the treating physician
• Our total aggregate liability to you for any claims arising under these Terms shall not exceed the total subscription fees paid by you in the 12 months preceding the claim
• VaidyaOne shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, data loss, or business interruption
• VaidyaOne shall not be liable for outages caused by third-party services (ABDM gateway, Razorpay, Meta WhatsApp Business Platform, OVH infrastructure) or force majeure events
• You are solely responsible for maintaining your own backups and data exports during the subscription period

Nothing in this section limits VaidyaOne's liability for fraud, willful misconduct, or death/personal injury caused by our negligence.

These Terms are governed by the laws of the Republic of India. In the event of any dispute:

• Both parties agree to first attempt resolution through good-faith negotiation for 30 days
• If negotiation fails, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act 1996 (India)
• Arbitration shall be conducted in Hyderabad, Telangana, in the English language, by a sole arbitrator agreed upon by both parties
• The courts in Hyderabad, Telangana, India shall have exclusive jurisdiction for any matter not subject to arbitration
• Nothing prevents either party from seeking urgent interim relief from competent courts pending arbitration

VaidyaOne shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters, earthquakes, floods, or severe weather
• War, terrorism, civil unrest, or government actions
• Pandemic or epidemic events
• Internet infrastructure failures, DNS attacks, or major cloud provider outages
• ABDM gateway downtime or NHA system failures
• Power outages or communication network failures

In such events, we will notify you promptly and resume services as soon as reasonably practicable.

VaidyaOne reserves the right to modify these Terms at any time. When we make material changes:

• We will provide at least 30 days notice via email to your registered address
• We will display a prominent notice within the platform
• Continued use after the effective date constitutes acceptance of the revised Terms
• If you do not agree to the changes, you may terminate your subscription before the effective date and receive a pro-rata refund

For minor changes (typos, clarifications, non-material changes), we may update without notice, but will always update the “Last updated” date at the top of this document.